Puja helplines, Kolkata
Every number here is as the police, Metro, the corporation or the power company publish it, with the page it is on. Save this page before you go out: in a pandal crowd, the network is the first thing to go.
Emergency: call 112Police, fire, ambulanceEmergency
National emergency number (ERSS-112)
24x7Police, fire and ambulance on one number; West Bengal's 112 service went live on 10 Oct 2026.
Where this number is publishedPolice emergency
24x7Call the police in any emergency.
Where this number is publishedFire emergency
24x7Fire, a short circuit in a pandal, or anyone trapped.
Where this number is publishedMedical emergency / ambulance
24x7For an ambulance in an emergency, call 112.
Where this number is published
Kolkata Police
Kolkata Police · Lalbazar Control Room
Not stated on page (control room)Landlines to the Kolkata Police control room at Lalbazar, if 100 or 112 do not connect.
Where this number is publishedKolkata Police · information line
Toll-free; hours not statedPass information to the police.
Where this number is publishedKolkata Police · Detective Department Crime Control Room
Not statedCrime matters handled by the Detective Department, Lalbazar.
Where this number is publishedKolkata Police · forced Puja donation complaints (Puja 2026)
24x7 (per police sources)If a club pressures you for Puja chanda. Announced for Puja 2026 and reported in the press.
Where this number is published
Women and children
Women in need (Kolkata Police)
Toll-free; hours not statedWomen facing harassment or danger.
Where this number is publishedChildline
Day and nightA lost, hurt or frightened child; call if you find a child alone.
Where this number is published
Traffic and travel
Kolkata Traffic Police helpline
Toll-free; hours not statedJams, blocked roads and traffic trouble in the city.
Where this number is publishedKolkata Police · Traffic Control Room
Not statedLandlines to the city's traffic control room.
Where this number is publishedMetro Railway Kolkata · RPF Security Control Room
Not statedTrouble, harassment, or a lost child or bag inside the Metro. Metro publishes no separate lost-and-found number.
Where this number is publishedMetro Railway Kolkata · switchboard / smart card
Office hours (not stated)Metro Rail Bhavan switchboard and smart-card queries.
Where this number is publishedWBTC · bus booking helpline
24x7Government buses, trams and Puja Parikrama bookings.
Where this number is publishedIndian Railways helpline (Rail Madad)
24x7Train enquiries, security and complaints, local and long distance.
Where this number is published
Salt Lake, Howrah and Barrackpore police
Bidhannagar Police Control Room (Salt Lake / New Town)
24x7Police help in Salt Lake, New Town, Lake Town and around the airport.
Where this number is publishedBidhannagar Police Traffic Control Room
Not statedTraffic trouble in Salt Lake and New Town.
Where this number is publishedHowrah City Police Control Room
Round the clockPolice help across Howrah city.
Where this number is publishedBarrackpore Police Control Room
Not statedPolice help in the Barrackpore commissionerate, the northern suburbs.
Where this number is publishedBarrackpore Police Traffic Control Room
Not statedTraffic trouble in the Barrackpore commissionerate.
Where this number is published
City services
KMC Control Room
Not statedWaterlogging, fallen trees and other civic emergencies in the city.
Where this number is publishedKMC toll-free / WhatsApp
Not statedCivic complaints to the Kolkata Municipal Corporation.
Where this number is publishedCESC power complaint / emergency
Round the clockA power cut, a sparking wire or a live cable near a pandal, in CESC's area.
Where this number is published
Cyber crime and lost phones
National Cyber Crime Helpline
Toll-free; hours not statedOnline fraud or money lost to a UPI or bank scam: call as fast as you can.
Where this number is publishedKolkata Police Cyber Helpline
24x7Kolkata Police's own line for cyber crime and online fraud.
Where this number is publishedLost or stolen mobile phone (CEIR / Sanchar Saathi)
Online, any timeBlock a lost phone so nobody can use it, after you report it to the police. Website only, no phone number.
Where this number is published
Visitors
West Bengal Tourism
Not statedTourist information and West Bengal Tourism bookings.
Where this number is published
Questions people ask
What number do I call in an emergency during Durga Puja in Kolkata?
Call 112 for police, fire or an ambulance; it works anywhere in India and went live across West Bengal on 10 October 2026. 100 still reaches the police, and 101 the fire service.
What do I do if a child gets lost at a pandal?
Tell the nearest police assistance booth at once, then call 112 or Childline on 1098. Inside the Metro, call the RPF security control room on 033 2217 6370.
What is the Kolkata Police control room number?
Lalbazar Control Room: 033 2214 3024, 033 2214 3230 or 033 2214 1310 (Kolkata Police's contact page). For Salt Lake and New Town, Bidhannagar Police: 033 2335 8788.
Who do I call if a club forces me to pay Puja chanda?
Kolkata Police announced a helpline for Puja 2026: 1800 345 5678, or WhatsApp 94326 24365 (reported by The Statesman and Millennium Post).
Numbers read from the agencies' own pages on 12 October 2026.
Durga Puja in Kolkata · UNESCO Intangible Cultural Heritage of Humanity, 2021
Locations and Metro stations © OpenStreetMap contributors, ODbL.